01Returns

Returns and refunds, handled directly.

Body care is personal. If something is wrong with an order, we want the review process to be clear, direct, and respectful of the products involved.

Contact support Contact us

Best first step: Email us
Helpful detail: Photos
Timing: Prompt

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Colorado Bath & Body support

Plate

Updated April 26, 2026

Because our products are used on the body, return eligibility can depend on whether the item is unopened, damaged, incorrect, or otherwise affected by a fulfillment issue. The fastest path is to contact support with the order number and clear photos when they help explain the issue.

Best first step

Email us

Order-specific issues are reviewed by support.

Helpful detail

Photos

Images help with damage, leaking, or incorrect-item claims.

Timing

Prompt

Start here

How to request return or refund help

Email support before sending anything back. Returns sent without approval may be difficult to match to an order, and some body care items may not be returnable once opened or used.

Include your order number and the email used at checkout.
List the product name, scent, size, and quantity involved.
Explain whether the item is damaged, incorrect, missing, unwanted, or not what you expected.

Eligibility

Unopened products

Unopened and unused products are the easiest to review for return eligibility. The item should be in its original packaging and in a condition that allows support to evaluate the request fairly.

Do not discard product packaging until the return review is complete.
Return shipping instructions, if approved, will be provided by support.
Original shipping charges may not be refundable unless the issue was caused by fulfillment or transit damage.

Product safety

Opened or used body care

Opened body care may not be eligible for return because of hygiene and product-integrity concerns. If there is a quality concern, support can still review the order and ask for details that help determine the right next step.

Describe the texture, scent, packaging, or performance concern in plain language.
Include batch or label details if they are visible on the packaging.
Send photos when the concern is visible, such as leakage, separation, or broken packaging.

Damage

Damaged or leaking orders

Shipping damage should be reported as soon as possible after delivery. Photos help us determine whether the issue came from carrier handling, packing, weather, or another cause.

Photograph the outside of the box, shipping label, internal packaging, and damaged item.
Keep the packaging until support confirms that it can be discarded.
Do not continue using a product if the container is broken or the seal appears compromised.

Fulfillment

Incorrect or missing items

If the order is missing an item or contains the wrong product, we will compare the order record, packing details, and photos when available.

Send a photo of everything received in the package.
Include the packing slip if one was included.
Do not open an incorrect item until support has reviewed the request.

Refunds

Refund timing

Approved refunds are issued back through the original payment method when possible. After a refund is processed, banks and payment providers can take additional time to post it to the account.

Support will confirm whether a refund, replacement, store credit, or another resolution applies.
Processing time can depend on payment provider review and bank posting timelines.
Gift orders may require extra verification before support can discuss payment details.

This page is a customer-service guide. Final eligibility depends on the specific order, product condition, and issue reported.

Start a return or refund review

Email support with your order number, the email used at checkout, the product involved, and photos if the issue is visible.

Email support