01Shipping

Shipping help for your order.

Everything you need to know about processing, shipping rates, tracking, warm-weather handling, and what to do if a package arrives with an issue.

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Threshold: $75+
Rates: Live
Support: Direct

Soft Colorado mountain landscape at golden hour

Colorado Bath & Body support

Plate

Updated April 26, 2026

Orders are packed with care from Colorado and sent through the shipping options shown at checkout. Because body care can be affected by heat, rough handling, and address errors, the best shipping experience starts with a complete address and quick pickup after delivery.

Threshold

$75+

Complimentary U.S. shipping is promoted for qualifying orders.

Rates

Live

Final shipping options are calculated in secure checkout.

Support

Direct

Use your order number for faster shipping help.

Checkout

Shipping rates and free shipping

Shipping options, carrier services, taxes, and any active free-shipping threshold are calculated at checkout using the current cart and destination address. If a promotion is active, the cart and checkout experience are the source of truth for eligibility.

Complimentary U.S. shipping is promoted for orders over $75 before any exclusions shown at checkout.
Rates can vary by package weight, destination, selected service, and carrier availability.
If a code or shipping offer is not applying, confirm the cart subtotal and shipping address before contacting support.

Processing

Order processing

Most orders move from confirmation to packing as quickly as possible, but handmade body care may require extra handling during busy periods, launches, holidays, or severe weather.

You will receive an order confirmation after checkout is complete.
A tracking email is sent when the shipment label is created or the order is handed to the carrier.
Orders with incorrect addresses, payment review, or product availability questions may take longer.

Tracking

Tracking and delivery

Tracking can take time to update after a label is created. If a scan appears delayed, allow the carrier a little time to process the package before assuming it is lost.

Check the tracking link in your shipping confirmation for the latest carrier scan.
Carrier delivery estimates are not guarantees and may shift during weather events or peak volume.
If tracking says delivered but the package is missing, check nearby doors, mailrooms, parcel lockers, and neighbors first.

Address care

Address changes

Contact support immediately if the shipping address is wrong. We can only make changes before an order is packed, labeled, or transferred to the carrier.

Include the order number, the email used at checkout, and the corrected shipping address.
Once the package is in the carrier network, address changes may need to be handled by the carrier.
Orders returned because of an incomplete or incorrect address may require a new shipping charge.

Warm weather

Heat-sensitive items

Balms, butters, sticks, and other rich body care can soften in warm conditions. This does not always mean the product is unusable, but prompt pickup and proper storage help preserve the best texture.

Ship to an address where the package can be brought inside soon after delivery.
Avoid leaving body care in mailboxes, hot cars, or direct sun.
If a product softens in transit, let it cool at room temperature before opening or using.

Problems

Damaged, missing, or incorrect packages

If something arrives damaged, missing, or different from what you ordered, contact support quickly so the issue can be reviewed while the details are fresh.

Send the order number and the email used at checkout.
Include photos of the package, label, packing materials, and damaged item when relevant.
Keep the packaging until support confirms whether the carrier or fulfillment team needs more information.

Need shipping help?

Send your order number, shipping name, and the email used at checkout. For delivery issues, include the tracking number and a short description of what happened.

Email support