01Terms

Terms of use.

These terms explain the basic rules for using the storefront, placing orders, managing accounts, and interacting with Colorado Bath & Body online.

Shop products Privacy policy

Storefront: Online
Checkout: Secure
Products: Personal care

Soft Colorado mountain landscape at golden hour

Colorado Bath & Body support

Plate

Updated April 26, 2026

By using this website, creating an account, placing an order, or contacting support through the storefront, you agree to use the site responsibly and provide accurate information. If you do not agree with these terms, do not use the site or place an order.

Storefront

Online

Use the site for browsing, accounts, checkout, and customer support.

Checkout

Secure

Orders and payments are handled through connected ecommerce tools.

Products

Personal care

Product information is provided for shopping, not medical advice.

Agreement

Using the site

You may use the website to browse products, read content, create or manage an account, place orders, contact support, and access customer-service information. You agree not to misuse the site or interfere with its operation.

Do not attempt to disrupt checkout, security, account access, or site infrastructure.
Do not use false, misleading, or unauthorized information when creating an account or placing an order.
Do not copy, scrape, resell, or misuse site content, product photography, branding, or code.

Accounts

Customer accounts

If account tools are available, you are responsible for keeping login details secure and making sure account information is accurate. Activity under an account may be treated as activity by the account holder.

Use a current email address so order and password reset messages can reach you.
Keep saved billing and shipping details accurate.
Contact support if you believe your account has been accessed without permission.

Orders

Orders and checkout

Placing an order is an offer to purchase the products in your cart. Orders are subject to payment approval, product availability, fraud review, shipping restrictions, and acceptance by the store.

Review product, scent, size, quantity, shipping address, and billing details before submitting payment.
We may cancel, refund, or decline orders that appear fraudulent, incorrect, unavailable, or otherwise unable to be fulfilled.
Order confirmations acknowledge receipt of the order; they do not guarantee that every item can be shipped.

Prices

Pricing, promotions, and availability

Prices, product availability, bundles, promotions, shipping offers, and product details can change without notice. The cart and checkout show the current purchase details at the time an order is placed.

Promotions may have expiration dates, exclusions, minimum purchase requirements, or inventory limits.
Typographical, pricing, or product listing errors may be corrected even after an order is submitted.
If a product becomes unavailable, support may contact you about substitution, delay, cancellation, or refund options.

Products

Product information

Product descriptions, ingredient information, scent notes, usage guidance, and images are provided to help customers shop. Handmade products may have natural variation in texture, color, scent, fill appearance, or packaging presentation.

Read product pages carefully before ordering, especially when choosing scent, size, or options.
If you have allergies, sensitivities, or ingredient restrictions, review the ingredient information before purchase.
Product photography may appear different depending on lighting, device display, batch, or packaging updates.

Health

No medical advice

The site provides product and skincare routine information for general shopping purposes. It does not provide medical advice, diagnosis, or treatment, and products are not intended to diagnose, treat, cure, or prevent disease.

Consult a qualified healthcare professional for medical questions, skin conditions, pregnancy concerns, or allergy issues.
Stop using a product and seek appropriate guidance if irritation or an adverse reaction occurs.
Customer support can answer product questions but cannot provide medical recommendations.

Shipping

Shipping, returns, and refunds

Shipping, returns, refunds, damaged-order reviews, and delivery questions are handled under the customer-service information posted on the shipping and returns pages.

Shipping rates and options are shown at checkout.
Return eligibility can depend on product type, condition, timing, and the issue reported.
Approved refunds are generally issued through the original payment method when possible.

Content

Intellectual property

The website, brand elements, product names, copy, layouts, photography, graphics, and other content are owned by Colorado Bath & Body or used with permission. You may not use them in a way that suggests endorsement or ownership by you.

Do not reproduce product photography, page designs, or brand content for commercial use without permission.
Do not use the brand name or content in misleading advertising, marketplace listings, or impersonation.
You may share links to public pages in a truthful, non-misleading way.

Reviews

User content and feedback

If you submit reviews, photos, testimonials, messages, suggestions, or other content, you confirm that you have the right to share it and that it is truthful, lawful, and not misleading.

Reviews may be moderated for spam, abusive language, unlawful content, or irrelevant material.
Feedback may be used to improve products, packaging, support, and site experience.
Do not submit private information about another person without permission.

Liability

Disclaimers and limitation of liability

The site is provided as available. While we work to keep information accurate and the store functioning, we cannot guarantee uninterrupted access, error-free content, or that every product detail will always be current.

To the extent allowed by law, Colorado Bath & Body is not liable for indirect, incidental, special, or consequential damages from use of the site or products.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to every customer.
Nothing in these terms limits rights that cannot be limited under applicable law.

Updates

Changes to these terms

These terms may be updated as the storefront, products, services, or legal requirements change. The updated date at the top of the page shows the latest posted version.

Continued use of the site after updates means the revised terms apply going forward.
Order-specific terms are generally the terms in effect when the order was placed, unless a change is required by law.

Questions about these terms?

Contact support with the page, product, account, or order detail connected to your question so the team can route it correctly.

Email support