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CO.BATH & BODY
01Accessibility

Accessibility support.

Colorado Bath & Body wants the storefront to be usable for customers browsing products, reading ingredient details, checking out, and managing account information.

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Goal
Usable

Product, cart, checkout, and account paths should be clear.

Support
Direct

Customers can request help when a page or tool is difficult to use.

Review
Ongoing

Accessibility improvements are part of site maintenance.

Soft Colorado mountain landscape at golden hour

Colorado Bath & Body support

Plate

Updated April 26, 2026

We aim to improve accessibility as part of normal site maintenance, design updates, and bug fixes. If any part of the site is difficult to use with a keyboard, screen reader, magnification tool, mobile device, or other assistive technology, please tell us so the issue can be reviewed.

Goal

Usable

Product, cart, checkout, and account paths should be clear.

Support

Direct

Customers can request help when a page or tool is difficult to use.

Review

Ongoing

Accessibility improvements are part of site maintenance.

01

Commitment

Our accessibility goal

The storefront should support common customer tasks: browsing products, selecting options, reading content, adding items to the cart, checking out, contacting support, and managing account information where available.

  • We aim for clear page structure, readable text, useful labels, and predictable navigation.
  • Interactive controls should be reachable and understandable on desktop and mobile.
  • Product information should be available in text, not only in images.
02

Design

Readable and responsive pages

The site is designed to work across common screen sizes, including mobile. We pay attention to spacing, contrast, touch targets, text wrapping, and layouts that do not require unnecessary horizontal scrolling.

  • Navigation, drawer menus, cart controls, and product galleries should remain usable on small screens.
  • Text should fit its container and remain readable without overlapping nearby content.
  • Buttons and links should be visually identifiable and large enough to use comfortably.
03

Assistive tech

Keyboard and screen reader support

Many customers navigate with keyboards, screen readers, voice tools, or other assistive technology. We work to make core paths understandable without relying only on a mouse or visual cues.

  • Buttons, links, dialogs, forms, and menus should have meaningful accessible names.
  • Focus should move logically through navigation, product options, cart, and account tools.
  • Images that carry meaning should include useful alternative text where practical.
04

Checkout

Checkout and third-party tools

Some parts of the purchasing experience may be provided by ecommerce, payment, shipping, analytics, or embedded service providers. We still want to know if those parts create an accessibility barrier during your shopping experience.

  • If checkout is difficult to complete, contact support with the step where the issue happens.
  • If an account, payment, or subscription tool is difficult to use, include the browser and device details.
  • We may need to coordinate with a service provider when the issue is inside an embedded tool.
05

Feedback

How to report an accessibility issue

Specific details help us reproduce and prioritize accessibility issues. If possible, send the exact page URL and describe what you expected to happen versus what happened.

  • Page URL or product name.
  • Device, browser, operating system, and assistive technology used.
  • A short description of the problem, including the button, form, image, menu, or checkout step involved.
  • Screenshots or screen recordings if they are easy for you to provide.
06

Assistance

Alternative help

If an accessibility issue prevents you from completing a purchase or finding information, contact support. We can help locate product details, answer order questions, or route the issue for review.

  • For product help, include the product name and what information you need.
  • For order help, include the order number and checkout email.
  • For urgent checkout barriers, describe the cart or option you are trying to purchase.

Accessibility feedback

Send the page URL, device, browser, and a short description of the barrier. If the issue affects an order, include the order number or checkout email.

Email support